All referring agent information should be recorded in the West Houston PM provided CRM, the West Houston PM Agreement and any other designated locations such as the CLA when in use.
Should an owner referred to West Houston PM by an outside agent mention selling the referred property, Agent of West Houston PM will remind the client they were referred by the referring agent. Should Owner decide they do not want to return back to the referring agent, the West Houston PM agent will:
(a.) Notify the owner that the West Houston PM Agent will communicate with the referring agent as a courtesy within 1 business day of West Houston PM Agent becoming aware of the owner's desire to sell versus a general discussion on selling.
(b.) West Houston PM Agent will call/leave voicemail, email and text referring agent for 2 days to initiate a conversation with the referring agent. This timeline coincides with TREC regulations that require agents to respond.
(c.) 1. If able to establish communication the West Houston PM Agent will seek a resolution with the referring agent. Resolution could be a 20% referral fee, agreeing not to represent the client in a sale or other collaborative outcomes.
(c.) 2. Should the referring agent no longer be licensed or should the West Houston PM Agent not get a response from the referring agent, the West Houston PM Agent will proceed after waiting 2 days from the date of the first attempted contact.
Should upon internal review of emails and phone calls by West Houston PM Broker it be determined that the West Houston PM Agent failed to follow these procedures, part or the entirety of the commission to be received from representing the client in a sale may be determined to be due to the referring agent, as determined by West Houston PM Broker. The West Houston PM Agent would be financially responsible for such commission if received.
